Amira Khan is an ITIL-certified customer support leader with a decade of experience ensuring seamless experiences for DU’s residential and business clients. At DU, she pioneered the First-Call Resolution program, reducing repeat support tickets by 45% through agent training and AI-driven troubleshooting tools.
Amira’s guides focus on simplifying DU’s service plans for end-users, resolving billing disputes, and leveraging DU’s Priority Care program for VIP customers. Her empathetic approach stems from her early career as a DU call center agent, where she mastered the art of turning frustrated customers into loyal advocates.
A champion of proactive support, Amira hosts DU’s Tech Peace of Mind webinar series, teaching clients to optimize Wi-Fi setups and avoid bandwidth throttling. Off-duty, she’s a marathon runner and self-proclaimed “coffee connoisseur” who jokes, “I troubleshoot networks and espresso machines with equal passion.”
Since our inception in 2006, we’ve worked tirelessly to enhance and expand our services. From the very beginning, our mission has been to add life to life, offering mobile, fixed services, broadband connectivity, and IPTV solutions to homes and businesses across the UAE.
