Amira Khan is an ITIL-certified customer support leader with a decade of experience ensuring seamless experiences for DU’s residential and business clients. At DU, she pioneered the First-Call Resolution program, reducing repeat support tickets by 45% through agent training and AI-driven troubleshooting tools.

Amira’s guides focus on simplifying DU’s service plans for end-users, resolving billing disputes, and leveraging DU’s Priority Care program for VIP customers. Her empathetic approach stems from her early career as a DU call center agent, where she mastered the art of turning frustrated customers into loyal advocates.

A champion of proactive support, Amira hosts DU’s Tech Peace of Mind webinar series, teaching clients to optimize Wi-Fi setups and avoid bandwidth throttling. Off-duty, she’s a marathon runner and self-proclaimed “coffee connoisseur” who jokes, “I troubleshoot networks and espresso machines with equal passion.”