DU International Call Offer 2025 — Full Guide & Best Plans

If you’re living in the UAE and your family lives a few thousand miles away, international calls aren’t just a convenience — they’re a necessity. And if you’re with DU, you’ve probably seen a range of offers claiming to make international calls cheaper. But with all the different plans, packages, flexi minutes, and fine print, figuring out the real cost of calling abroad can feel like decoding a telecom-themed escape room.

DU is one of the major telecom players in the UAE, and yes, they do have international call offers — but understanding which one is right for you (and whether it’s even worth it) isn’t always straightforward. Should you activate a bundle? Rely on flexi minutes? What even are flexi minutes?

In this guide, we’ll break down everything you need to know about the DU international call offer in 2025 — including:

• What plans are available and how much they actually cost
• The difference between flexi minutes and dedicated international bundles
• How to avoid surprise charges
• Real user experiences from Reddit and local forums

If you’re tired of dropping 20 AED just to say “hi” to your mom, you’re in the right place. Let’s get you sorted.

How Does the DU International Call Offer Work?

Let’s break it down — because DU’s international call offers aren’t exactly a one-size-fits-all situation. Depending on whether you’re on prepaid or postpaid, and whether you’re calling often or just occasionally checking in, the right offer (or lack thereof) can vary.

1. DU International Call Packages

DU currently offers two main types of international call options:

• Dedicated International Call Bundles: You pay a fixed amount upfront and get a set number of minutes to specific countries.
• Flexi Minutes (for Postpaid): Part of your regular postpaid plan, but you can use them for both local and international calls — with a catch (we’ll get to that in a second).

These offers are designed mainly for outgoing calls. If someone’s calling you from another country while you’re in the UAE, relax — you’re not charged for receiving the call. It’s their problem (and their bill).

2. What Are Flexi Minutes ?

If you’re on a postpaid plan, you’ve probably seen “flexi minutes” listed somewhere. These are like the Swiss Army knife of calling minutes — usable for both local and international calls. But here’s the catch: not all countries are included, and flexi minute rates vary.

Flexi minutes work best when:

• You’re calling frequently to one of the approved countries (like India, Pakistan, Philippines, Bangladesh, etc.)
• You don’t want to keep topping up separate bundles
• You’re already paying for a postpaid plan that includes them

Pro Tip: Flexi minutes can disappear fast if you’re not watching your usage. It’s like thinking you’re nibbling snacks — until you look down and realize the whole pack’s gone.

3. Countries Covered

Flexi minutes and international call bundles usually cover the most-called countries from the UAE, including:

• India
• Pakistan
• Bangladesh
• Philippines
• Egypt
• Nepal
• Sri Lanka
• Sudan

Always double-check the latest country list on the DU website before activating a bundle — it occasionally changes.

4. How to Activate DU International Call Offers

Activating a DU international offer is refreshingly simple (for once). You’ve got two main options:

• Via the DU App:
  • Open the app, go to the “Offers” or “Bundles” section
  • Choose “International Call” or “Flexi Minutes”
  • Tap to activate and wait for confirmation SMS
• Via the DU Website:
  • Log in to your account
  • Navigate to “Plans and Add-ons”
  • Select your preferred international offer and follow the steps

No USSD codes to memorize, no trips to the store — just a few taps and you’re set to start dialing.

Types of DU International Calling Plans

DU offers several ways to make international calls—each designed for different use cases. Whether you’re calling with traditional minutes or over the internet using apps like Botim, here’s how they compare.

Regular Voice Minutes vs Botim Calls

Bottom line:

• Use regular minutes if you need reliable voice quality and are calling landlines or non-tech-savvy relatives.
• Use Botim if both parties have smartphones, a stable internet connection, and want to save money.

DU Per-Second Billing

DU offers per-second international calling options, typically at 2 fils/second, which equals AED 1.20 per minute. This is ideal for short calls or quick check-ins.

Pro tip: Use per-second billing if you often call multiple countries or speak briefly.

Bundled Minutes (500/1000)

DU offers international minute bundles, typically 500 or 1000 minutes, valid for 28 days. These bundles are country-specific and offer lower per-minute rates when used efficiently.

When it’s cheaper:

• If you consistently use at least 70–80% of the minutes every month
• If you’re calling one country only

App-Specific Calling Plans – Botim and Internet Calling Packs

DU offers Internet Calling Packs that let you use apps like Botim, Voico, C’Me, and others. These are separate from regular voice plans and use mobile data or home Wi-Fi.

Important:
These plans don’t include international minutes—they just unlock VoIP access over DU’s network, which is otherwise blocked by default.

How to Activate, Cancel, and Track DU Call Plans

Managing DU international call plans doesn’t have to be a guessing game. Whether you’re activating a new plan, avoiding surprise charges, or checking how many minutes you have left—here’s how to stay in full control.

USSD Codes vs DU App

Tips:

• Use USSD if you’re in a hurry or don’t have internet access.
• Use the DU app for detailed control, plan comparisons, and safer activation or cancellation.

How to Avoid Auto-Renew Charges

Many DU international call plans—especially bundles—auto-renew by default every 28 days unless canceled manually.

To Cancel Auto-Renewal:

Tips:

• Always check if a plan is marked “recurring” before activation.
• Cancel at least 24 hours before renewal to avoid charges.

Monitoring Balance & Minutes Usage in Real Time

You can easily track how many international minutes you’ve used—and how many are left—using the following methods:

Why it matters:

• Avoid running out mid-call.
• Prevent overage charges, especially on per-second billing.

DU’s Best International Call Offers by Country (2025)

If you’re calling abroad from the UAE, knowing the best DU international call offers per country can save you a lot. Here’s a breakdown of DU’s competitive rates for key countries and regions in 2025, with VAT included and important exclusions noted.

Are DU’s Rates Competitive?

• DU’s 38 fils/min rate for India, Pakistan, and Bangladesh is among the lowest in the UAE market, especially considering the added value of Botim app data on select plans.
• For Philippines and Nepal, the rate of 63 fils/min is fair but slightly higher than some niche VoIP alternatives.
• Rates for African countries like Sudan, Nigeria, and Egypt stand at 95 fils/min, which is competitive compared to many other UAE carriers but less common for users calling these regions frequently.

Important Notes on Prefix Exclusions

• Some prefixes, especially in Pakistan (e.g., numbers starting with +92 300), are excluded from DU’s promotional rates and will be charged at standard international rates.
• Always confirm with DU’s latest plan details before making calls to ensure your number prefix is covered.
• VAT is 5% and included in the rates listed above, so there are no hidden taxes.

Managing Your DU International Calls Using the DU App

If the thought of dialing USSD codes gives you flashbacks to early-2000s Nokias, you’ll be glad to know DU has a far less stressful option — the DU app. It’s modern, clean, and (mostly) behaves itself. Here’s how to take full control of your international calling game without pulling your hair out.

Step-by-Step: How to Activate an International Call Package via DU App

1. Download or open the DU app
   Available on Google Play and App Store. Install it if you haven’t already.
2. Log in using your DU number
   Use your mobile number and the OTP DU sends you. No need to remember passwords unless you’re still living in 2015.
3. Tap on ‘Shop’ or ‘International Offers’
   Navigate to the section showing available prepaid or postpaid international call bundles.
4. Browse packages
   You’ll see options like 100 Flexi Minutes, Unlimited India Calls, and more. Tap on the one that fits your needs.
5. Confirm & Activate
   Hit the “Subscribe” button, confirm the payment, and you’re good to go. You’ll get a confirmation SMS.

How to Check Balance & Usage in the DU App

1. Go to ‘Usage’ tab
   This gives you a live snapshot of how many minutes you’ve used and what’s left.
2. Check plan validity
   Expiry dates are clearly shown so you won’t be shocked when your call drops mid-conversation.
3. Get alerts
   You’ll be notified when you’re about to run out of minutes. No more unexpected “balance low” messages during family gossip.

Perks of Using the DU App

• Real-time notifications so you don’t go over your limit
• Easy top-ups and renewals, especially for frequently used plans
• Switch plans anytime without needing to call customer support
• Track expenses if you’re budgeting international calls

Real User Experiences and Tips from Dubai Residents

When it comes to international calling, nothing beats firsthand user experiences. We’ve gathered key insights from Dubai-based Reddit discussions and user reviews to give you an authentic look at DU’s international call plans in real life.

Common Themes from User Feedback

• Affordable but Watch Your Prefix: Many users appreciate DU’s low per-minute rates, especially for calls to South Asia (India, Pakistan, Bangladesh). However, some reported surprise exclusions on specific prefixes, especially in Pakistan and Nepal, causing unexpected higher charges.
• App Calling is a Game-Changer: Users frequently mention Botim and other VoIP apps bundled with DU plans as a huge plus—offering clear calls without eating into regular minutes.
• Billing Transparency Needs Improvement: A handful of users noted confusion over auto-renewals and how bundled minutes are consumed, recommending regular balance checks.

How Users Overcame Common Issues

• Prefix Check Before Calling: Several users advise always checking the exact prefix before calling. DU sometimes excludes certain prefixes from low-rate plans, so verify to avoid extra costs.
• Use DU App for Management: Users recommend activating and managing plans through the DU app rather than USSD codes, as it provides clearer billing history and usage tracking.
• Opt-Out of Auto-Renew Early: To avoid surprise charges, many suggest setting reminders to deactivate auto-renew or choosing plans without auto-renew options.

Tips for Choosing the Right Package Based on Calling Habits

• Frequent Callers to South Asia: Opt for bundled minute plans (e.g., 500 or 1000 minutes) if your monthly call duration exceeds 300 minutes, as these often work out cheaper.
• Casual Callers or Occasional Use: Per-second billing plans are ideal for those who make short calls or infrequent international calls.
• App-Heavy Users: If you rely on Botim or other VoIP apps, pick plans that include free or discounted data for these apps to maximize savings.

Avoiding Surprises in Billing

• Always track your usage through the DU app or by dialing *135# regularly.
• Confirm if your plan has auto-renew enabled and disable it if you prefer manual renewals.
• Double-check the country and number prefixes before calling, since not all prefixes are covered by discounted rates.
• Beware of call setup charges (AED 1.05 for some plans) that can add up on multiple short calls.

Smart Hacks from Reddit

• Combine Plans: Some users combine a per-second billing plan with Botim app data packs for the best balance of flexibility and savings.
• Use DU App’s Favorites Feature: Add your most-called numbers to the favorites list in the DU app to avoid mistakenly calling numbers that aren’t covered by your plan.
• Monitor Balance with SMS Alerts: Set up SMS alerts for balance thresholds to avoid running out of minutes mid-call.
• Customer Support Tips: Redditors recommend reaching out via DU’s social media for quick resolution of billing issues — often faster than traditional call centers.

These real-world insights can help you navigate DU’s international call offerings more confidently and avoid common pitfalls.

DU Prepaid Easy Plan

The DU Prepaid Easy Plan offers flexible options with free data and unlimited calls to one DU number for 4 weeks. DU provides two types of prepaid Easy Plans: Easy 25 and Easy 45, both including a free SIM card preloaded with credit.

Key points:

• To keep the SIM active, use it at least once every 6 months.
• To receive the free 4GB data, you must install the DU UAE App and create a new account.
• The first DU number you call is automatically set as your favorite number for unlimited free calls.
• You can update your favorite DU number anytime via the DU App under the ‘Unlimited Calls’ section.

DU Postpaid Plans with Free International Calls

DU’s postpaid plans bundle local and international calls, data, and internet calling flexibly. Popular options include the Power Plan 500 Data, Power Plan 300 Data, and Power Plan 250 Data Lite. These plans come with “Flexi Minutes,” usable for local and international calls.

Additional Information:

• Physical e-SIMs are free with online orders.
• Delivery typically occurs within 1 hour during working hours (10 AM to 8 PM).
• SIM activation can be done easily via UAE Pass.
• Flexi minutes are valid on a 12-month contract.

Alternatives to DU International Calls — What Are Your Options?

When it comes to making international calls from the UAE, DU’s traditional calling plans aren’t your only option. Many users consider VOIP (Voice Over Internet Protocol) services like Skype, Google Voice, and WhatsApp to save costs. However, the UAE’s telecom regulations impose limitations that impact these apps.

VOIP Services in the UAE: What You Need to Know

• Skype and Google Voice: Both services face partial restrictions or require workarounds, such as VPNs, to function fully. This can lead to inconsistent call quality and reliability issues.
• WhatsApp and Botim: While WhatsApp calling works well within the UAE, regular phone calls to international numbers via WhatsApp are only possible if both parties use the app. Botim, supported by DU, offers a legal VoIP alternative but usually requires a separate subscription.

When DU International Calls Make More Sense

• Guaranteed Connectivity: DU’s international calling plans offer stable connections with standard phone numbers—no need to rely on internet quality or app compatibility.
• Transparent Billing: Unlike some VOIP apps with hidden fees or variable rates, DU’s pricing is straightforward, especially with per-second billing or bundled minute plans.
• Wide Reach: DU covers a broader range of international prefixes, including mobile and landline numbers, without requiring the recipient to use a specific app.

Cost and Connectivity Comparison

In summary, while VOIP services may offer cost advantages, DU’s international calling plans provide a more reliable, straightforward solution for most users, especially when calling standard phone numbers without hassle.

Frequently Asked Questions (FAQs)

Can I use DU international plans with any prepaid SIM?
No, DU international call plans are only available on DU prepaid SIMs. Make sure your SIM is active and supports international add-ons before subscribing.

Are Botim calls counted in DU international minutes?
No, Botim calls use internet data and are not deducted from your international voice minutes. However, you need a valid Botim subscription and DU data for internet calling.

Why are DU’s call rates different by country?
Call rates vary due to different telecom agreements, infrastructure costs, and regulatory fees in each country. DU adjusts rates accordingly to offer competitive pricing.

What happens if I call an unsupported number?
Calls to unsupported or blocked numbers will either not connect or be charged at standard roaming or international rates, which may be higher than your plan rates.

Can I switch between prepaid and postpaid plans while keeping my number?
Yes, DU allows switching between prepaid and postpaid while retaining your number. Contact DU customer service to facilitate a smooth transition.

How can I avoid automatic renewal charges on DU international plans?
Disable auto-renewal via the DU app or by dialing the relevant USSD code before the plan expiry to prevent unexpected charges.

Is VAT included in the advertised DU international calling prices?
Yes, DU includes VAT in its pricing for transparency, but always check the latest tariffs as they may change without notice.

Can I use DU international call plans abroad?
No, DU international calling plans are intended for calls made from within the UAE. For roaming international calls, separate roaming plans apply.

Conclusion

DU’s international calling plans are ideal for residents who frequently call specific countries like India, Pakistan, or the Philippines and want clear, affordable rates with easy activation. If you rely heavily on internet calling apps or need more flexible global options, VOIP services or other providers might be better suited. Overall, DU offers good value and convenience for straightforward international voice calls within the UAE, especially when paired with their prepaid or postpaid plans. Just be sure to monitor usage and plan details to avoid unexpected charges and get the most out of your calls.