How to Check DU Data Balance in 2025

Hi, I’m Amira Khan, DU’s Customer Success Manager, and I’m here to make your DU experience as smooth as possible. Whether you’re a new DU customer or a long-time user, keeping track of your data balance is crucial to avoid unexpected charges and make the most of your plan. In this guide, I’ll walk you through the easiest ways to check your DU data balance—whether you’re on a prepaid or postpaid plan.

5 Easy Ways to Check DU Data Balance

1. Send an SMS to 1355 (Quickest Method)

This is my favorite method for its simplicity and speed.

1. Open your phone’s Messages app.
2. Type “Balance” and send it to 1355.
3. You’ll receive an SMS with your remaining data balance in seconds.

Why I Recommend This: It works for both prepaid and postpaid users and doesn’t require an internet connection.

2. Use the DU App

The DU app is a powerful tool for managing your account. Here’s how to check your data balance:

1. Download the DU App from the Google Play Store or Apple App Store.
2. Log in to your account (or register if you’re new).
3. On the home screen, you’ll see your current plan details, including data balance, minutes, and SMS.
4. For more details, go to My Account > Usage.

Pro Tip: The DU app also lets you activate plans, check usage history, and troubleshoot issues—all in one place.

3. Dial 135# (USSD Code)

For those who prefer a quick dial option:

1. Open your phone’s dial pad.
2. Dial *135# and press the call button.
3. Follow the on-screen instructions to check your data balance.

Why This Works: It’s a no-fuss method that works even without internet access.

4. Call DU Customer Service

If you prefer speaking to someone, DU’s customer service team is here to help.

1. Dial 155 from your DU number.
2. Follow the automated instructions or speak to a representative.
3. They’ll provide your data balance and answer any other questions.

Why I Love This: It’s perfect for users who need personalized assistance.

5. Use DU’s Chatbot

DU’s chatbot is a handy tool for quick queries.

1. Open the DU App or visit the DU website.
2. Log in to your account.
3. Type “Check Data Balance” in the chatbot.
4. The bot will instantly provide your balance details.

Why This is Great: It’s available 24/7 and provides instant responses.

Why Monitoring Your Data Balance is Crucial

As someone who’s worked closely with DU customers, I can’t stress enough how important it is to keep an eye on your data usage. Here’s why:

• Control Over Usage: Avoid unnecessary data consumption.
• Plan Optimization: Choose the right plan based on your usage patterns.
• Timely Renewals: Know when your plan is about to expire and renew it in time.

DU’s Proactive Notifications

One of the features I’m most proud of at DU is our proactive notifications. When you’re on a DU data plan, you’ll receive alerts at:

• 50% Usage: A gentle reminder to monitor your usage.
• 80% Usage: A heads-up that you’re nearing your limit.
• 100% Usage: A notification that your data has been fully used.

This ensures you’re always in control of your data usage.