How to Transfer DU Balance

Imagine this: Your friend is stuck in a remote part of Dubai with no balance to call for help. Or maybe your family member abroad needs urgent mobile credit. In situations like these, knowing how to transfer DU balance can be a lifesaver.

As the second-largest telecom provider in the UAE, DU offers a convenient way to share your mobile balance with friends, family, and even international contacts. Whether you’re helping a loved one in need or simply gifting credit, this guide will walk you through everything you need to know about transferring DU balance—locally and internationally.

Why Transfer DU Balance?

Transferring balance isn’t just about sharing credit; it’s about staying connected with the people who matter most. Here are some common reasons to transfer DU balance:

• Help a friend or family member in need.
• Gift credit to someone traveling abroad.
• Support international business contacts.
• Avoid emergency situations where someone runs out of balance.

With DU, you can transfer balance to other DU numbers, Etisalat users, and even international numbers. Let’s dive into the details!

How Much Can You Transfer?

Before you start transferring, it’s important to know the limits:

• Minimum Transfer: AED 2
• Maximum Transfer: AED 2000 per transaction
• Daily Limit: Up to 25 transfers per day

Important Note: A 15% transaction fee applies to all balance transfers. For example, if you transfer AED 100, the recipient will receive AED 100, but AED 115 will be deducted from your account.

How to Transfer DU Balance

Transferring DU balance is quick and easy. Here’s a step-by-step guide for different scenarios:

1. DU to DU Balance Transfer

If the recipient is also a DU user, follow these steps:

1. Open your phone’s dialer.
2. Dial the following code: *121*<Recipient’s DU Number>*<Amount># For example, to transfer AED 50 to the number 0501234567, dial: *121*0501234567*50#
3. Press the call button and wait for a confirmation SMS.

Pro Tip: Always double-check the recipient’s number before confirming the transfer.

2. DU to Etisalat Balance Transfer

You can also transfer balance to Etisalat users using the same method:

1. Open your phone’s dialer.
2. Dial the following code:*121*<Recipient’s Etisalat Number>*<Amount># For example, to transfer AED 30 to the number 0509876543, dial:*121*0509876543*30#
3. Press the call button and wait for a confirmation SMS.

3. DU to International Balance Transfer

Need to send balance abroad? Here’s how:

1. Dial *121# from your DU mobile phone.
2. Select “International Money Transfer” from the menu.
3. Enter the international number (with the correct country code).
4. Choose the amount you want to transfer.
5. Confirm the transaction by pressing 1.

Alternative Method via SMS:

1. Open your messaging app and create a new message.
2. Type SEND and send it to 1700.
3. Follow the prompts to enter the recipient’s international number and the amount.
4. Wait for a confirmation SMS.

Bonus Tip: To check the list of eligible countries, send LIST to 1700.

What If You Make a Mistake?

Accidentally transferred balance to the wrong number? Don’t worry—DU offers a refund policy for certain cases:

1. Wrong Number Transfer: If you sent balance to the wrong number, you can apply for a refund within 24 hours.
2. Technical Glitch: If the transfer failed due to a technical issue, DU will automatically refund the amount within 24 hours.

Important: Refunds are not guaranteed and are subject to DU’s discretion. Always double-check the recipient’s details before confirming the transfer.