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Get 30% off Business Wireless Plans NOW only 279 AEDmonth (was 399 AED)!

Instant Connection

Internet from the same day

Unlimited Internet

Browse, Stream, and Play Freely

Free Installation

Completely Free Installation

Still Confused About Which Option Fits You Best? Let Us Assist You –Request a Callback!

Home Wireless Plans

Home Wireless Plans offer high-speed internet with flexible packages, providing seamless connectivity for your home needs. Enjoy reliable service with various data options to suit your lifestyle.

Home Wireless Plus

12 months contract

~~was 299~~

AED 229/month + VAT

Home Wireless Entertainment

12 months contract

~~was 399~~

AED 299/month + VAT

You can choose 3 of 6 subscriptions

Home Wireless Gaming

12 months contract

~~was 499~~

AED 349/month + VAT

You can choose 4 of 6 subscriptions

Home Internet + TV

Home Internet + TV combines high-speed internet with a wide range of TV channels, offering entertainment and connectivity in one convenient package for your home.

du home starter

~~Ofer~~

AED 389/month + VAT

+ Fees & charges . 24 months contract

Included

du Home Basic

~~was 429~~

AED 279/month + VAT

+ Fees & charges . 24 months contract

Included

du Home Advanced

~~was 549~~

AED 357/month + VAT

+ Fees & charges . 24 months contract

Included

du home Ultimate

~~was 749~~

AED 487/month + VAT

+ Fees & charges . 24 months contract

Included

Internet+ Landline

~~was 399~~

AED 299/month + VAT

+ Fees & charges . 12 months contract

business plans

Business Plans offer comprehensive solutions, including high-speed internet, communication services, and collaboration tools, catering to various business types and sizes, from startups to large enterprises.

Business Starter

~~was 299~~

AED 249/month + 5% VAT

Limited time offer

Free Digital Starter Kit (1st year)

Domain + Website Builder + 5 emails

Business Starter Pro

~~was 399~~

AED 279/month + 5% VAT

Limited time offer

Free eCommerce Starter Kit (1st year)

Domain + eStore + 5 emails

1x Microsoft 365 License

1x .ae domain

Free landline device

Need Help with DU Services? Ask Us Anything

1. What speeds can I expect with DU Home Internet?

DU Home Internet offers ultra-fast fiber optic connections with speeds up to 1 Gbps, perfect for streaming, gaming, and working from home. Actual speeds may vary based on your selected package and network conditions.

2. Can I cancel my plan after I subscribe to it?

Yes, you can call 155 or visit our stores to cancel your plan at any time. However, if you’re on a contract, an early termination fee will apply.

3. What's included in the basic home internet package?

Our basic package includes high-speed internet, a free WiFi router, professional installation, and 24/7 technical support. You can also enjoy access to our online customer portal for easy bill management.

4. How soon can I get my internet installed?

Typically, we can schedule your installation within 24 to 48 hours after your order submission. Our professional technicians will ensure your connection is properly set up and working optimally.

5. Can I upgrade my package if I need faster speeds?

Yes! You can upgrade your package at any time. Our customer service team will help you choose the right speed based on your household's internet usage patterns.

6. What if I experience technical issues?

Our dedicated technical support team is available 24/7. You can reach us through our helpline, live chat, or mobile app. Most issues can be resolved remotely within minutes.

7. Are there any data caps or usage limits?

Our home internet packages come with unlimited data usage. Stream, download, and browse as much as you want without worrying about extra charges.

8. How do I pay my bills?

We offer multiple convenient payment options including:

Online payment through our website
Mobile app payments
Direct debit
Payment at authorized centers

9. Can I use my own router?

While we provide a free router, you can use your own compatible router. However, we recommend using our provided equipment for optimal performance and full technical support.

10. What security features are included?

Our service includes basic network security features like:

Built-in firewall protection
Secure WiFi encryption
Regular security updates
Optional parental controls

Since our inception in 2006, we’ve worked tirelessly to enhance and expand our services. From the very beginning, our mission has been to add life to life, offering mobile, fixed services, broadband connectivity, and IPTV solutions to homes and businesses across the UAE.

Our Packages

Home Wireless Plans

du Home Internet & TV

Business Plans

Useful Links

Home Wireless Plans: Get 30% OFF – NOW 229 AED/month ( Was 299 AED ) ⚡ Business Wireless Plans: Enjoy 30% OFF – NOW 279 AED/month (was 399 AED)! ⚡Save 35% on Home Fiber Plans – Enjoy Ultra-Fast Internet Today! ⚡ 24/7 Support on WhatsApp: +971 52 968 8970 | Act Now!

Need Help?

du Home Starter

Our Starter pack offers the entry speed that you need to start enjoying browsing the internet.

Important links

What's included

250 Mbps download

Estimated speeds will be between 250Mbps for downloads and 80Mbps for uploads.

Advanced Wifi router

Light English Package

+ Includes free-to-air basic TV channels
+ Watch exclusive shows on TV First and Free View.
+ Rent movies from du Movie Store for as low as AED 15 (48 hours at a time)

Watch it all on a HDTV box

A subscription to Disney+ for 12 months

Free Local calls to landlines

Enjoy free local calls to landline numbers with up to 2,000 minutes / month.

What is the new du Home packages?

du Home is our new flexible best value home plan offering ultra-high internet speeds, premium TV content and free national calls to UAE landlines.

I’m with another service provider, how can I switch to du?

Simply choose one of our flexible du Home plans and we’ll manage everything else, including moving your services over from your current provider.

Can I keep my current service with another service provider and also order a service from du?

Yes, you can, but do note that you’ll get bills from both your current provider and us.

What are the charges I will see on my first bill?

Apart from the monthly subscription fee (which might be prorated for the first month), you’ll see an activation fee of AED 200.

Can I cancel my plan after I subscribe to it?

Yes, you can call 155 or visit our stores to cancel your plan at any time. However, if you’re on a contract, an early termination fee will apply.

Will I be charged for my landline calls?

You’ll enjoy free local calls to landline numbers with up to 2,000 minutes per month. Calls above the limit may be charged at standard rates. All calls are charged at a rate depending on the destination being called and the time the call was made. There are three time periods:
• Peak: Saturday to Thursday, 9 am – 9 pm
• Low rate: Friday, 9 am – 9 pm
• Off peak: Saturday to Friday, 9 pm – 9 am

Type of charge	Charge per Sec
Local calls	Free
National calls	0.25 fils/sec
Calls to national lines	0.5 fils/sec
International calls	Charges depend on the destination

Will I be charged if I cancel my subscription to an offer on my Home plan?

If you opted for an offer on your Home plan and wish to cancel it before the Minimum Term ends, you may be charged an Early Termination fee.

What is the discount offer for the du Home plans?

When you subscribe to any of the eligible plan you will receive a 35% discount on the Monthly Recurring Charges for 6 months.

Please note, the offer is available only if you’re a new customer and not if you’re an upgraded or migrated customer.

Eligible Plans:

du Home Basic
du Home Advanced
du Home Ultimate

It is available on all sales channels:

du Stores
du Express

How long is the offer available for?

This is a limited-time offer.

How will the offer discount apply?

du Home Basic Plan

Pay only AED 279+vat /month for 6 months
The discount will apply on the second month of plan activation and will last for 6 months
After the 7th month, you will be charged the full rental of AED 429/month (5% VAT excluded) for the remainder of the 24-month commitment period

du Home Advanced Plan

Pay only AED 357+vat/month for 6 months
The discount will apply on the second month of plan activation and will last for 6 months
After the 7th month, you will be charged the full rental of AED 549/month (5% VAT excluded) for the remainder of the 24-month commitment period

du Home Ultimate Plan

Pay only AED 487+vat /month for 6 months
The discount will apply on the second month of plan activation and will last for 6 months
After the 7th month, you will be charged the full rental of AED 749/month (5% VAT excluded) for the remainder of the 24-month commitment period

Will I get the Monthly Recurring Charges discount if I upgrade my plan within the first 6 months?

Yes, you will get a 35% discount for the remaining months. The discount will be applied automatically.

How will the discount be applied?

The discount will be applied to your plan’s monthly recurring charges, not the overall bill. Any additional charges for other services will be included.

What will be my monthly recurring charge after the promotion ends?

The original monthly recurring charges will be applied after the end of the promotional discount.

What is the du Home Basic Speed Booster Offer?

We’ll increase the broadband speed of your du Home Basic plan, completely free of charge, as a gift from us to you. You don’t need to do anything for the upgrade as it’ll happen automatically for your convenience.

How long is the free upgrade valid?

The free upgrade of your du Home Basic broadband speed is a limited-time offer and is valid until 23 May 2025. The speed will then go back to what it was originally.

Home Speed Booster:

Rate Plan	Original Speed	du Home Basic Speed Booster
du Home Basic	800Mbps / 270Mbps	1Gbps / 270 Mbps

This offer is only available for in-zone customers with a GPON access type
The upgrade of the speed will be automatic and no work order/activation is required
New and existing customers on du Home Basic are eligible for the Speed Booster
Your WiFi router should support the new upgraded speed
After the end of the Ramadan Speed Booster offer on 23 May 2025, the internet speed will go back to the current speed of 800Mbps / 270Mbps for all customers

What is the online exclusive offer on du Home plans?

When you subscribe to du Home plans online, you’ll receive free installation and up to 35% off on your plan’s monthly recurring charges for 6 months. Eligible for new customers only.

What is the discount offer for the du Home plans?

When you subscribe to du Home Basic, du Home Advanced, du Home Ultimate, you will receive free installation and 35% off on your plan’s monthly recurring charges for 6 months.

How long is the offer available for?

This is a limited-time offer.

How will the discount be applied?

The discount will apply to your plan’s monthly recurring charges, not to the overall bill. Any additional charges for other services will be included.

How long is the discount valid for?

du Home Basic plan

Pay only AED 279+vat/month for 6 months
The discount will apply on the second month of plan activation and will last for 6 months
After the 7th month, you will be charged the full rental of AED 429/month (5% VAT excluded) for the remainder of the 24-month commitment period

du Home Advanced plan

Pay only AED 357+vat /month for 6 months
The discount will apply on the second month of plan activation and will last for 6 months
After the 7th month, you will be charged the full rental of AED 549/month (5% VAT excluded) for the remainder of the 24-month commitment period

du Home Ultimate plan

Pay only AED 487+vat /month for 6 months
The discount will apply on the second month of plan activation and will last for 6 months
After the 7th month, you will be charged the full rental of AED 749/month (5% VAT excluded) for the remainder of the 24-month commitment period

Will I get the Monthly Recurring Charges discount if I upgrade my plan within the first 6 months?

Yes, you will get the discount for the remaining months of the discount period. The discount will be applied automatically.

What is the Disney+ Offer?

Disney+ is the streaming home of Disney, Pixar, Marvel, Star Wars, National Geographic plus general entertainment from Star. With hit movies, new originals and exclusive series, Disney+ offers unmissable entertainment at your fingertips. We are offering the Disney+ service for 12 months on us with select plans.

Eligible plans include:

Home: Customers who subscribe to our Home Wireless Entertainment, Home Wireless Gaming, Home plans (du Home Starter, du Home Basic, du Home Advanced and du Home Ultimate) will get Disney+ for 12 months on us.

How can I subscribe to the Disney+ Offer?

Activation Process:

Step 1 – Upon activating an eligible plan, click on the URL link to the du App, received via email.
Step 2 – Launch the du App and click on three dots to open the menu.
Step 3 – Select ‘View and Activate’.
Step 4 – Follow the steps shared to the confirm activation of the offer.
Step 5: After completing the activation, download the Disney+ app from the App Store or Google Play Store and log in using the activated mobile number to begin enjoying Disney+.
Step 6 – Once your 12 months are up, your Disney+ offer will end and won’t be automatically renewed. To continue enjoying the streaming platform, you can renew directly with Disney+ for AED 42.99. Please note that provider charges will apply.

Note: While registering, the number you use for activation must be unique and it must not have been previously used to register as part of a du offer with a Disney+ subscription.
The number can be a du number or from any other UAE provider.

How will I know when my Disney+ offer subscription is active?

After completing the previous steps, launch the Disney+ application on your device and enter your registered mobile number. You will receive an OTP the first time you log in. You will also receive an SMS confirming that the activation has been successful.

What happens to my Disney+ offer account if I change my mobile carrier or plan?

If you change your carrier or switch to a plan that does not include Disney+, your subscription will be automatically cancelled.

When can I start enjoying my Disney+ benefits?

You can start using the Disney+ service as soon as your eligible du plan is active, and you have activated your Disney+ subscription.

What’s Amazon Prime?

With Prime, you can enjoy a fast and free delivery, great entertainment, exclusive early access to deals and much more.

What’s the Amazon Prime offer?

If you’re a new du Home customer, with a subscription to one of the below, you’ll enjoy Amazon Prime for 12 months on us.

du Home Basic, Advanced, Ultimate, Platinum and Infinity.
du Home Wireless Entertainment and Gaming.

How can I subscribe to the Amazon Prime offer?

Your offer eligibility will depend on the plan that you have subscribed to. Eligibility details can be found in the du App.

Step 1 – Log into your du app du.ae/myapp on your mobile number or du account number.
Step 2 – Click on the Menu with three dots.
Step 3 – Click on My Favourites, where you will see your eligible streaming offers, Click on ‘subscribe’ next to Amazon Prime.
Step 4 – After signing up, download the Amazon Prime app from the App Store or Google Play Store to begin enjoying Prime.
Step 5 – Once your 12 months are up, your Amazon Prime offer will end and won’t be automatically renewed. To continue enjoying the streaming platform, you can renew directly with Amazon for AED 16. Please note that provider charges will apply. For more details, please visit du.ae/amazon.

Please note that for du Home subscriptions, your registration should be done while you’re on our network. After registration, you can access all Amazon Prime benefits through any network operator.

How will I know when my subscription is active?

You’ll receive a confirmation email from Amazon with a successful activation status on your account. The email will contain information on how to manage your account.

What is the eligible plan for the free Amazon Prime subscriptions?

The eligible plan for Amazon Prime subscriptions is Home Wireless Entertainment and Gaming.

Who is eligible for the OSN+ offer?

New customers on select plans are eligible. The plans are the following:

Home Wireless Entertainment & Gaming plan
Home Basic and above plans
Select Power Plans

How can I subscribe to OSN+?

To subscribe to Home Wireless Entertainment, follow these steps:

Log into your du app du.ae/myapp on your mobile number or du account number.
Click on the Menu with three dots.
Click on My Favourites, where you will see your eligible streaming offers, Click on ‘subscribe’ next to OSN+.
After signing up, download the OSN+ App to begin enjoying your content.

How long is the OSN+ voucher valid for?

The voucher is valid for 90 days.

How long is the OSN+ offer valid for?

The offer is valid for 1 year from the date of your plan’s activation. After this, your offer will expire.

What happens if I leave du?

Your OSN+ offer will stop on the same date.

What if I’m an existing (paying) OSN+ customer?

If you’re an existing OSN+ customer, you can register a new email address to enjoy this benefit.

What happens to my offer if I change my mobile carrier or plan?

If you change your carrier or switch to a plan that does not include OSN+, your subscription will be automatically cancelled.

How do I cancel my OSN+ subscription for mobile?

Once you cancel your plan, your subscription will also be cancelled.

When can I start enjoying my OSN+ offer?

You can start using OSN+ as soon as your plan is active, and you will get a confirmation email from us for the same.

Can I use my OSN+ offer outside the UAE?

OSN+ is only available inside the UAE.

What is the Shahid Offer?

We are offering Shahid VIP for 12 months on us with select plans.

Eligible plans include:

Customers who are subscribed to Postpaid Power Plan 300 and above with a 12 or 24-month contract, will get Shahid VIP on us for 12 months.
Customers who subscribe to our du Home Wireless Entertainment and du Home Basic will get Shahid VIP on us for 12 months.
Customers who subscribe to our Home Advanced and Home Ultimate Plans will get Shahid VIP| Sports on us for 12 months.

How many entertainment offers am I eligible for?

Your offer eligibility will depend on the plan that you have subscribed to. Eligibility details can be found in the du App.

How can I subscribe to the offer?

Activation Process:

Step 1: Launch the du App and click on the three dots to open the menu.
Step 2: Select ‘My Favourites’
Step 3: Select Shahid VIP to get your voucher.
Step 4: To activate the offer, please visit shahid.mbc.net/en/widgets/redeem-voucher and enter the voucher promo code into your web browser. Follow the steps on the Shahid website to register and activate your voucher code.
Step 5: After completing the activation, download the Shahid app from the App Store or Google Play Store and log in using your email address to begin enjoying the offer.
Step 6: Once your 12 months are up, your offer will end and won’t be automatically renewed. To continue enjoying Shahid VIP, you can renew directly with Shahid for AED 39.99/month or Shahid VIP | Sports for AED 69.99/month.

How will I know when my subscription is active?

After completing the previous steps, launch the Shahid application on your device, enter your credentials (username/ password) then start watching.

What happens to my offer if I change my mobile carrier or plan?

If you change your carrier or switch to a plan that does not include Shahid, your subscription will automatically get cancelled.

When can I start enjoying my Shahid offer?

You can start using the service as soon as your eligible du plan is active, and you have activated your subscription.

Can I use my account outside of the UAE?

Yes, however, you can only redeem the voucher in the UAE.

If I am an existing du customer, can I upgrade to a plan that has Shahid?

This offer is only for new customers.

Will I get notified when my 12-month complimentary subscription is over?

Yes, you will be notified once your 12-month subscription ends.

What happens after the complimentary 12-month offer period?

Once your promotional offer ends, you can continue with your subscription by paying the monthly or annual subscription price at the time (currently AED 39.99/month for Shahid VIP and 59.99/month for Shahid VIP | Sports via shahid.mbc.net). If not, your subscription will automatically end.

Alternatively, you can upgrade to an eligible plan and get another 12 months on us.

What if a customer downgrades to an ineligible mobile rate plan after availing the Shahid offer?

If you downgrade to an ineligible plan, your subscription will be cancelled.

What is the Xbox Game Pass Ultimate Subscription?

Xbox Game Pass Ultimate gives players access to an online console multiplayer network. It offers a select collection of games to play with friends around the world on Xbox Series X|S and Xbox One consoles and Special Member deals.

Play on: Xbox Series X|S, Xbox One, Windows 10/11 with updates (excludes S Mode and ARM).

Some game titles are only playable on Xbox consoles. See xbox.com/xbox-game-pass/games for titles and platforms. Requires: Download(s), apps, significant storage, broadband (fees may apply), and a Microsoft account.

Who is eligible for the Xbox Game Pass Ultimate Subscription offer?

New customers on Home Wireless Gaming will be eligible for 3 months.

How can I subscribe to the Xbox Game Pass Ultimate Subscription?

To subscribe to Xbox Game Pass Ultimate Subscription, follow these steps:

Upon activating an eligible plan, click on the URL link to the du App, received via email.
Launch the du App and click on the three dots to open the menu.
Select ‘My Favourites’.
Follow the steps shared to confirm activation of the offer.
Sign in to redeem.microsoft.com with your Microsoft account, enter the 25-character code, and then select “Next”. To create a new Microsoft account or to read full terms and conditions (which may change without notice), go to microsoft.com/cardterms.
Once your 3 months are up, your Xbox Game Pass Ultimate Subscription offer will end and won’t be automatically renewed.

When can I start enjoying the Xbox Game Pass Ultimate Subscription benefits?

You can start using the Xbox Game Pass Ultimate Subscription as soon as your eligible du plan is active and you have activated your Xbox Game Pass Ultimate Subscription.

If I’m an existing du customer, can I upgrade to a plan that has Xbox Game Pass Ultimate Subscription?

Yes, if you upgrade to an eligible plan, you will enjoy the same benefits.

What if a customer downgrades to an ineligible mobile rate plan after availing the Xbox Game Pass Ultimate Subscription offer?

If you downgrade to an ineligible plan, your Xbox Game Pass Ultimate Subscription will be cancelled.

How do I cancel my Xbox Game Pass Ultimate Subscription?

Once you cancel your plan, your subscription will also be cancelled automatically.

How long is the Xbox Game Pass Ultimate Subscription valid for?

The offer is valid for 1 year from your plan’s activation date. After this, your offer will expire.

What happens if I terminate my contract before the contract period?

Your Xbox Game Pass Ultimate Subscription will stop on the same date.

What if I’m an existing Xbox Game Pass Ultimate Subscription customer?

If you’re an existing Xbox Game Pass Ultimate customer, you can continue using your registered email address to enjoy this benefit.

See xbox.com/subscriptionterms. Games, features, and services vary over time, by region/ platform, and maybe retired. If a game is removed from the catalogue, you must buy the game to continue using purchased in-game content. For existing Game Pass Ultimate members, this Core code will convert to Ultimate using a conversion ratio; conversions are final. Except as required by law, codes are non-refundable.

What is the Viu Offer?

We are offering Viu Premium for 12 months with select plans.

Eligible plans include:

Customers who subscribe to our Home Wireless Entertainment and Home Wireless Gaming.
Customers who subscribe to our Home Basic, Home Advanced and Home Ultimate.

How can I subscribe to the offer?

Activation process:

Step 1: Launch the du App and click on the three dots to open the menu.
Step 2: Select “My Favourites”.
Step 3: Select Viu Plus to get your voucher.
Step 4: To activate the offer, please visit viu.com/ott/ae/en/campaign/redeem and enter the voucher promo code into your web browser. Follow the steps on the Viu website to register and activate your voucher code.
Step 5: After completing the activation process, download the Viu app from the App Store or the Google Play Store and log in using your email address to begin enjoying the offer.
Step 6: Once your 12 months are up, your Viu offer will end, and it won’t be automatically renewed. To continue enjoying the streaming platform, you can renew directly with Viu for AED 20/month.

How will I know when my subscription is active?

After completing the previous steps, launch the Viu application on your device, enter your credentials (username/password) and start watching.

What happens to my offer if I change my mobile carrier or plan?

If you change your carrier or switch to a plan that does not include the offer, your subscription will automatically get cancelled.

When can I start enjoying my complimentary 12-month subscription?

You can start using your service as soon as your eligible du plan is active, and your subscription is activated.

Can I use my account outside of the UAE?

The subscription is only available to use in the UAE.

If I am an existing du customer, can I upgrade to a plan with this offer?

This offer is only for new customers.

Will I get notified when my 12-month complimentary subscription is over?

Yes, you will be notified once your 12-month subscription ends.

What happens after the complimentary 12-month offer period?

Once your promotional offer ends, you can continue with your subscription by paying the monthly or annual subscription price at the time. If not, your subscription will automatically end.

What if a customer downgrades to an ineligible mobile rate plan after availing the offer?

If you downgrade to an ineligible plan, your subscription will be cancelled.

What is the Anghami offer?

We are offering a complimentary subscription to Anghami Plus for 12 months with select plans.

Eligible plans include:

Customers who subscribe to our Home Wireless Entertainment and Home Wireless Gaming.
Customers who subscribe to our Home Basic, Home Advanced and Home Ultimate.

How can I subscribe to the offer?

Activation process:

Step 1: Launch the du App and click on the three dots to open the menu.
Step 2: Select ‘ ‘My Favorites’.
Step 3: Select Anghami Plus to get your voucher.
Step 4: To activate the offer, please visit anghami.com/redeem and enter the voucher promo code into your web browser. Follow the steps on the Anghami website to register and activate your voucher code.
Step 5: After completing the activation, download the Anghami App from the App Store or the Google Play Store and log in using your email address to begin enjoying the offer.
Step 6: Once your 12 months are up, your offer will end and won’t be automatically renewed. To continue enjoying Anghami Plus, you can directly renew your subscription with Anghami for AED 19.99/month.

How will I know when my subscription is active?

Your subscription will be active once you complete the previous steps. Launch the Anghami application on your device, enter your credentials (username/password) and then enjoy.

What happens to my offer if I change my mobile carrier or plan?

If you change your carrier or switch to a plan that does not include the offer, your subscription will automatically get cancelled.

When can I start enjoying my complimentary 12-month subscription?

You can start using the service as soon as your eligible plan is active, and you have activated your subscription.

Can I use my account outside of the UAE?

Yes, you can use the service outside the UAE.

If I am an existing du customer, can I upgrade to a plan that has this offer?

This offer is only for new customers.

Will I get notified when my 12-month complimentary subscription is over?

Yes, you will be notified once your 12-month subscription ends.

What happens after the complimentary 12-month offer period?

Once your promotional offer ends, you can continue with your subscription by paying the monthly or annual subscription price at the time. If not, your subscription will automatically end.

What if a customer downgrades to an ineligible mobile rate plan after availing of the offer?

If you downgrade to an ineligible plan, your subscription will be cancelled.

What is the Yango Play offer?

We are offering Yango Play for 12 months on us with select Home plans.

Eligible plans* include:

Home Basic
Home Advanced
Home Ultimate
Home Wireless Entertainment
Home Wireless Gaming

How many offers am I eligible for?

Your offer eligibility will depend on the plan that you have subscribed to. Eligibility details can be found in the du App under the ‘My Favourites’ section.

How can I subscribe to the offer?

Activation Process:

Step 1 – Launch the du App and click on the three dots to open the menu.
Step 2 – Select ‘My Favourites’.
Step 3 – Select Yango Play to get your voucher.
Step 4 – To activate the offer, please visit https://play.yango.com/en-ae/gift and enter the voucher promo code into your web browser. Follow the steps on the Yango website to register and activate your voucher code.
Step 5 – After completing the activation, download the Yango Play app from the App Store or Google Play Store and log in using your email address to begin enjoying the offer.
Step 6 – Once your 12 months are up, your offer will end and won’t be automatically renewed. To continue enjoying Yango Play, you can renew directly with Yango for AED 29.99 per month.

How will I know when my subscription is active?

After completing the previous steps, launch the Yango Play application on your device, enter your credentials (username/password), and then start watching.

What happens to my offer if I change my mobile carrier or plan?

If you change your carrier or switch to a plan that does not include the offer, your subscription will automatically be cancelled.

When can I start enjoying my complimentary 12-month subscription?

You can start using the service as soon as your eligible du plan is active and you have activated your subscription.

Can I use my account outside of the UAE?

Yes, you can use your subscription outside the UAE.

If I am an existing du customer, can I upgrade to a plan that has this offer?

This offer is only for new customers.

Will I be notified when my 12-month complimentary subscription is over?

Yes, you will be notified once your 12-month subscription ends.

What happens after the complimentary 12-month offer period?

Once your promotional offer ends, you can continue with your subscription by paying the monthly or annual subscription price at the time. If not, your subscription will automatically end.

What if a customer downgrades to an ineligible mobile rate plan after availing the offer?

If you downgrade to an ineligible plan, your subscription will be cancelled.

What is the Shemaroo Offer?

We are offering Shemaroo for 12 months on us with select Home plans. Eligible plans* include: – Home Basic – Home Advanced – Home Ultimate – Home Wireless Entertainment – Home Wireless Gaming.

How many offers am I eligible for?

Your offer eligibility will depend on the plan that you have subscribed to. Eligibility details can be found in the du App under the ‘My Favourites’ section.

How can I subscribe to the offer?

Activation Process:

Step 1 – Launch the du App and click on the three dots to open the menu.
Step 2 – Go to ‘My Favourites’.
Step 3 – Select Shemaroo to get your voucher.
Step 4 – To activate the offer, please visit https://www.shemaroome.com/ and enter the voucher promo code into your web browser. Follow the steps on the Shemaroo website to register and activate your voucher code.
Step 5 – After completing the activation, download the Shemaroo app from the App Store or Google Play Store and log in using your email address to begin enjoying the offer.
Step 6 – Once your 12 months are up, your offer will end and won’t be automatically renewed. To continue enjoying ShemarooME, you can renew directly with Shemaroo for AED 20 per month.

How will I know when my subscription is active?

After successfully completing the previous steps, launch the Shemaroo application on your device, enter your credentials (username/password), then start watching.

What happens to my offer if I change my mobile carrier or plan?

If you change your carrier or switch to a plan that does not include the offer, your subscription will automatically be cancelled.

When can I start enjoying my complimentary 12-month subscription?

You can start using the service as soon as your eligible du plan is active, and you have activated your subscription.

Can I use my account outside of the UAE?

You can only use your subscription in the UAE.

If I am an existing du customer, can I upgrade to a plan that has this offer?

This offer is only for new customers.

Will I get notified when my 12-month complimentary subscription is over?

Yes, you will be notified once your 12-month subscription ends.

What happens after the complimentary 12-month offer period?

Once your promotional offer ends, you can continue with your subscription by paying the monthly or annual subscription price at the time. If not, your subscription will automatically end.

What if a customer downgrades to an ineligible mobile rate plan after availing the offer?

If you downgrade to an ineligible plan, your subscription will be cancelled.

Fees and Charges

How will the offer discount apply?

du Home Starter Plan

Pay only AED 389+vat /month for 24 months
No Discount

du Home Basic Plan

Pay only AED 279+vat /month for 6 months
The discount will apply on the second month of plan activation and will last for 6 months
After the 7th month, you will be charged the full rental of AED 429/month (5% VAT excluded) for the remainder of the 24-month commitment period

du Home Advanced Plan

Pay only AED 357+vat /month for 6 months
The discount will apply on the second month of plan activation and will last for 6 months
After the 7th month, you will be charged the full rental of AED 549/month (5% VAT excluded) for the remainder of the 24-month commitment period

du Home Ultimate Plan

Pay only AED 487+vat /month for 6 months
The discount will apply on the second month of plan activation and will last for 6 months
After the 7th month, you will be charged the full rental of AED 749/month (5% VAT excluded) for the remainder of the 24-month commitment period

Are there any activation fees or deposits?

In addition to your monthly payments, one-time charges will apply to activate your service:

AED 200 deposit (Waive your AED200 deposit by activating auto-payment once your home services are setup) – Applicable for new du Home service.
AED 200 (+5% VAT) as an activation fee. (waived off for new customers).
AED 150 per HDTV receiver deposit (refundable when you return your TV receiver to us)

*AED 200 deposit (waived off for new customers).

What will it cost to change my plan?

You can upgrade your plan at any time for no extra cost. To downgrade your plan, however, the following early termination fees will apply:

For 24 months contract:

An amount equal to the difference between the monthly charges of your existing and new plan

If the existing plan’s monthly charges are more than AED 1000, then an amount equal to the difference between AED 1,000 and the new monthly charge
Device cost(s): Device cost/contract period * (contract period – (1+number of months the customer spent in the contract))

Note: Your contract will restart from the date of the plan change.

If I need to cancel my contract early, which fees will I incur?

For 24 months contract: In case you decide to terminate your contract before the end of your contract duration, you will be charged:

A one-month MRC (a maximum of AED 1,000)
Devices cost: Device cost/contract period * (contract period – (1+number of months the customer spent in the contract))

For no contract option: All the plans come with a 1-month contract.

You can cancel your contract anytime and will only have to pay 1 month MRC in full if cancel within the bill cycle.
Devices cost: Device cost/contract period * (contract period – (1+number of months the customer spent in the contract))

What are the charges on my landline beyond my contract?

You’ll be charged for international calls to select 189 countries as per the table below:

	International Calls
Days	9:00am – 9:00pm	9:00pm – 9:00am
Sat-Thurs	3 fils per second*(+5% VAT)	As low as 1 fils per second*(+5% VAT)
Friday	1.5 fils per second*(+5% VAT)	As low as 1 fils per second*(+5% VAT)

Calls to UAE mobiles: 0.38 fils/min
Calls to non-geographical numbers such as 400, 500, 600 and short codes: 0.16 fils/min
Directory assistance 199: AED 1.05 AED/min

Pre Contract Information

How can I check the balance of my free units?

You can check the du App for any inquiries about your Home Plans.

When will I receive my bill (What are the bill cycles)?

We dispatch your bill based on 3 billing cycles:

Bill Cycle 1 (first to last day of the month) (E.g. Your bill generated on 1 April 2025 will be for 1 March to 30 March 2025)
Bill Cycle 7 (7th to 6th of the month) (E.g. Your bill generated on 7 April 2022 will be for 7 March to 6 April 2025)
Bill Cycle 17 (17th of the month) (E.g. Your bill generated on 17 April 2025, will be for 17 March to 16 April 2025)

How do I get help for any inquiries?

You can check the du App for any inquiries about your Home Plans.

Will I be charged if I deactivate during the contract period?

For plans with a 24-month contract:

In case you decide to terminate your contract before the end of your contract duration, you will be charged:

A one-month MRC (a maximum of AED 1,000)
Device cost: Device cost/contract period*(contract period – (1 + number of months you spent in the contract)

You can exit your service contract within a maximum period of 14 days from the date of activation without any exit charges if the service was mis-sold or if du did not comply with the service terms and conditions.

What is my credit limit?

Once you subscribe to any of our Fixed services, a credit limit will apply to your account.

A credit limit allows you to control the monthly spend for your Fixed services.

To know more, visit www.du.ae/credit-limit

What is du’s refund policy for Postpaid lines (Mobile and Home Internet)?

We will refund any credit balance, fees or deposits paid in advance after confirmation that you have fully settled all outstanding amounts*.

For more information, click here

What is the penalty free cancellation period?

You can exit your service contract within a maximum period of 7 days from the date of activation without any early termination fees if the service was mis-sold or if du did not comply with the service’s Terms and Conditions.

du Home Basic

Our Basic pack offers you double the speed of Starter Pack to enjoy faster internet browsing.

Important links

What's included

1 Gbps download

Estimated speeds will be 900-950Mbps for downloads and 330Mbps for uploads.

Premium Wifi router

Get one Premium TV Package

+ Includes free-to-air basic TV channels
+ Watch exclusive shows on TV First and Free View. See details
+ Rent movies from du Movie Store for as low as AED 15 (48 hours at a time)

Watch it all on a recordable HDTV box

A subscription to Disney+ for 12 months

+ Get 1 streaming services subscriptions for 12 months

Subscription to Amazon Prime for 12 months

Subscription to OSN+ for 12 months

Shahid VIP for 12 months

Subscription to Viu Premium for 12 months

Subscription to Anghami Plus for 12 months

Subscription to Yango for 12 months

Subscription to Shemaroo for 12 months

Free Local calls to landlines

Enjoy free local calls to landline numbers with up to 2,000 minutes / month.

What is the new du Home packages?

du Home is our new flexible best value home plan offering ultra-high internet speeds, premium TV content and free national calls to UAE landlines.

I’m with another service provider, how can I switch to du?

Simply choose one of our flexible du Home plans and we’ll manage everything else, including moving your services over from your current provider.

Can I keep my current service with another service provider and also order a service from du?

Yes, you can, but do note that you’ll get bills from both your current provider and us.

What are the cancellation charges for no contract option?

The foreclosure will be applicable as follows:

All the freedom plans come with a 1-month contract.
Customers who cancel their contract anytime will have to pay 1 month MRC in full if cancel within the bill cycle.

What are the charges I will see on my first bill?

Apart from the monthly subscription fee (which might be prorated for the first month), you’ll see an activation fee of AED 200 (waived off for new customers) and a deposit fee of AED 200 (waived off for new customers).

Can I cancel my plan after I subscribe to it?

Yes, you can call 155 or visit our stores to cancel your plan at any time. However, if you’re on a contract, an early termination fee will apply.

Will I be charged for my landline calls?

Type of charge	Charge per Sec
Local calls	Free
National calls	0.25 fils/sec
Calls to national lines	0.5 fils/sec
International calls	Charges depend on the destination

Will I be charged if I cancel my subscription to an offer on my Home plan?

If you opted for an offer on your Home plan and wish to cancel it before the Minimum Term ends, you may be charged an Early Termination fee.

What is the discount offer for the du Home plans?

When you subscribe to any of the eligible plan you will receive a 35% discount on the Monthly Recurring Charges for 6 months.

Please note, the offer is available only if you’re a new customer and not if you’re an upgraded or migrated customer.

Eligible Plans:

du Home Basic
du Home Advanced
du Home Ultimate

It is available on all sales channels:

du Stores
du Express

How long is the offer available for?

This is a limited-time offer.

How will the offer discount apply?

du Home Starter Plan

Pay only AED 389+vat /month for 24 months
No discount

du Home Basic Plan

Pay only AED 279+vat /month for 6 months
The discount will apply on the second month of plan activation and will last for 6 months
After the 7th month, you will be charged the full rental of AED 429/month (5% VAT excluded) for the remainder of the 24-month commitment period

du Home Advanced Plan

Pay only AED 357+vat /month for 6 months
The discount will apply on the second month of plan activation and will last for 6 months
After the 7th month, you will be charged the full rental of AED 549/month (5% VAT excluded) for the remainder of the 24-month commitment period

du Home Ultimate Plan

Pay only AED 487+vat /month for 6 months
The discount will apply on the second month of plan activation and will last for 6 months
After the 7th month, you will be charged the full rental of AED 749/month (5% VAT excluded) for the remainder of the 24-month commitment period

Will I get the Monthly Recurring Charges discount if I upgrade my plan within the first 6 months?

Yes, you will get a 35% discount for the remaining months. The discount will be applied automatically.

How will the discount be applied?

The discount will be applied to your plan’s monthly recurring charges, not the overall bill. Any additional charges for other services will be included.

What will be my monthly recurring charge after the promotion ends?

The original monthly recurring charges will be applied after the end of the promotional discount.

What is the du Home Basic Speed Booster Offer?

How long is the free upgrade valid?

The free upgrade of your du Home Basic broadband speed is a limited-time offer and is valid until 23 Aug 2025. The speed will then go back to what it was originally.

Home Speed Booster:

Rate Plan	Original Speed	du Home Basic Speed Booster
du Home Basic	800Mbps / 270Mbps	1Gbps / 270 Mbps

The internet speed will go up to 1Gbps for the eligible rate plan until 23 Aug 2025.

This offer is only available for in-zone customers with a GPON access type
The upgrade of the speed will be automatic and no work order/activation is required
New and existing customers on du Home Basic are eligible for the Speed Booster
Your WiFi router should support the new upgraded speed
After the end of the Ramadan Speed Booster offer on 23 Aug 2025, the internet speed will go back to the current speed of 800Mbps / 270Mbps for all customers

What is the online exclusive offer on du Home plans?

When you subscribe to du Home plans online, you’ll receive free installation and up to 35% off on your plan’s monthly recurring charges for 6 months. Eligible for new customers only.

What is the discount offer for the du Home plans?

When you subscribe to du Home Basic, du Home Advanced, du Home Ultimate, you will receive free installation and 35% off on your plan’s monthly recurring charges for 6 months.

How long is the offer available for?

This is a limited-time offer.

How will the discount be applied?

The discount will apply to your plan’s monthly recurring charges, not to the overall bill. Any additional charges for other services will be included.

How long is the discount valid for?

du Home Basic plan

Pay only AED 279+vat/month for 6 months
The discount will apply on the second month of plan activation and will last for 6 months
After the 7th month, you will be charged the full rental of AED 429/month (5% VAT excluded) for the remainder of the 24-month commitment period

du Home Advanced plan

Pay only AED 357+vat /month for 6 months
The discount will apply on the second month of plan activation and will last for 6 months
After the 7th month, you will be charged the full rental of AED 549/month (5% VAT excluded) for the remainder of the 24-month commitment period

du Home Ultimate plan

Pay only AED 487+vat /month for 6 months
The discount will apply on the second month of plan activation and will last for 6 months
After the 7th month, you will be charged the full rental of AED 749/month (5% VAT excluded) for the remainder of the 24-month commitment period

Will I get the Monthly Recurring Charges discount if I upgrade my plan within the first 6 months?

Yes, you will get the discount for the remaining months of the discount period. The discount will be applied automatically.

What is the Disney+ Offer?

Home: Customers who subscribe to our Home Wireless Entertainment, Home Wireless Gaming, Home plans (du Home Starter, du Home Basic, du Home Advanced and du Home Ultimate) will get Disney+ for 12 months on us.

How can I subscribe to the Disney+ Offer?

Activation Process:

Step 1 – Upon activating an eligible plan, click on the URL link to the du App, received via email.
Step 2 – Launch the du App and click on three dots to open the menu.
Step 3 – Select ‘View and Activate’.
Step 4 – Follow the steps shared to the confirm activation of the offer.
Step 5: After completing the activation, download the Disney+ app from the App Store or Google Play Store and log in using the activated mobile number to begin enjoying Disney+.
Step 6 – Once your 12 months are up, your Disney+ offer will end and won’t be automatically renewed. To continue enjoying the streaming platform, you can renew directly with Disney+ for AED 42.99. Please note that provider charges will apply.

How will I know when my Disney+ offer subscription is active?

What happens to my Disney+ offer account if I change my mobile carrier or plan?

If you change your carrier or switch to a plan that does not include Disney+, your subscription will be automatically cancelled.

When can I start enjoying my Disney+ benefits?

You can start using the Disney+ service as soon as your eligible du plan is active, and you have activated your Disney+ subscription.

What’s Amazon Prime?

With Prime, you can enjoy a fast and free delivery, great entertainment, exclusive early access to deals and much more.

What’s the Amazon Prime offer?

If you’re a new du Home customer, with a subscription to one of the below, you’ll enjoy Amazon Prime for 12 months on us.

du Home Basic, Advanced, Ultimate, Platinum and Infinity.
du Home Wireless Entertainment and Gaming.

How can I subscribe to the Amazon Prime offer?

Your offer eligibility will depend on the plan that you have subscribed to. Eligibility details can be found in the du App.

Step 1 – Log into your du app du.ae/myapp on your mobile number or du account number.
Step 2 – Click on the Menu with three dots.
Step 3 – Click on My Favourites, where you will see your eligible streaming offers, Click on ‘subscribe’ next to Amazon Prime.
Step 4 – After signing up, download the Amazon Prime app from the App Store or Google Play Store to begin enjoying Prime.
Step 5 – Once your 12 months are up, your Amazon Prime offer will end and won’t be automatically renewed. To continue enjoying the streaming platform, you can renew directly with Amazon for AED 16. Please note that provider charges will apply. For more details, please visit du.ae/amazon.

Please note that for du Home subscriptions, your registration should be done while you’re on our network. After registration, you can access all Amazon Prime benefits through any network operator.

How will I know when my subscription is active?

You’ll receive a confirmation email from Amazon with a successful activation status on your account. The email will contain information on how to manage your account.

What is the eligible plan for the free Amazon Prime subscriptions?

The eligible plan for Amazon Prime subscriptions is Home Wireless Entertainment and Gaming.

Who is eligible for the OSN+ offer?

New customers on select plans are eligible. The plans are the following:

Home Wireless Entertainment & Gaming plan
Home Basic and above plans
Select Power Plans

How can I subscribe to OSN+?

To subscribe to Home Wireless Entertainment, follow these steps:

Log into your du app du.ae/myapp on your mobile number or du account number.
Click on the Menu with three dots.
Click on My Favourites, where you will see your eligible streaming offers, Click on ‘subscribe’ next to OSN+.
After signing up, download the OSN+ App to begin enjoying your content.

How long is the OSN+ voucher valid for?

The voucher is valid for 90 days.

How long is the OSN+ offer valid for?

The offer is valid for 1 year from the date of your plan’s activation. After this, your offer will expire.

What happens if I leave du?

Your OSN+ offer will stop on the same date.

What if I’m an existing (paying) OSN+ customer?

If you’re an existing OSN+ customer, you can register a new email address to enjoy this benefit.

What happens to my offer if I change my mobile carrier or plan?

If you change your carrier or switch to a plan that does not include OSN+, your subscription will be automatically cancelled.

How do I cancel my OSN+ subscription for mobile?

Once you cancel your plan, your subscription will also be cancelled.

When can I start enjoying my OSN+ offer?

You can start using OSN+ as soon as your plan is active, and you will get a confirmation email from us for the same.

Can I use my OSN+ offer outside the UAE?

OSN+ is only available inside the UAE.

What is the Shahid Offer?

We are offering Shahid VIP for 12 months on us with select plans.

Eligible plans include:

Customers who are subscribed to Postpaid Power Plan 300 and above with a 12 or 24-month contract, will get Shahid VIP on us for 12 months.
Customers who subscribe to our du Home Wireless Entertainment and du Home Basic will get Shahid VIP on us for 12 months.
Customers who subscribe to our Home Advanced and Home Ultimate Plans will get Shahid VIP| Sports on us for 12 months.

How many entertainment offers am I eligible for?

Your offer eligibility will depend on the plan that you have subscribed to. Eligibility details can be found in the du App.

How can I subscribe to the offer?

Activation Process:

Step 1: Launch the du App and click on the three dots to open the menu.
Step 2: Select ‘My Favourites’
Step 3: Select Shahid VIP to get your voucher.
Step 4: To activate the offer, please visit shahid.mbc.net/en/widgets/redeem-voucher and enter the voucher promo code into your web browser. Follow the steps on the Shahid website to register and activate your voucher code.
Step 5: After completing the activation, download the Shahid app from the App Store or Google Play Store and log in using your email address to begin enjoying the offer.
Step 6: Once your 12 months are up, your offer will end and won’t be automatically renewed. To continue enjoying Shahid VIP, you can renew directly with Shahid for AED 39.99/month or Shahid VIP | Sports for AED 69.99/month.

How will I know when my subscription is active?

After completing the previous steps, launch the Shahid application on your device, enter your credentials (username/ password) then start watching.

What happens to my offer if I change my mobile carrier or plan?

If you change your carrier or switch to a plan that does not include Shahid, your subscription will automatically get cancelled.

When can I start enjoying my Shahid offer?

You can start using the service as soon as your eligible du plan is active, and you have activated your subscription.

Can I use my account outside of the UAE?

Yes, however, you can only redeem the voucher in the UAE.

If I am an existing du customer, can I upgrade to a plan that has Shahid?

This offer is only for new customers.

Will I get notified when my 12-month complimentary subscription is over?

Yes, you will be notified once your 12-month subscription ends.

What happens after the complimentary 12-month offer period?

Alternatively, you can upgrade to an eligible plan and get another 12 months on us.

What if a customer downgrades to an ineligible mobile rate plan after availing the Shahid offer?

If you downgrade to an ineligible plan, your subscription will be cancelled.

What is the Xbox Game Pass Ultimate Subscription?

Play on: Xbox Series X|S, Xbox One, Windows 10/11 with updates (excludes S Mode and ARM).

Who is eligible for the Xbox Game Pass Ultimate Subscription offer?

New customers on Home Wireless Gaming will be eligible for 3 months.

How can I subscribe to the Xbox Game Pass Ultimate Subscription?

To subscribe to Xbox Game Pass Ultimate Subscription, follow these steps:

Upon activating an eligible plan, click on the URL link to the du App, received via email.
Launch the du App and click on the three dots to open the menu.
Select ‘My Favourites’.
Follow the steps shared to confirm activation of the offer.
Sign in to redeem.microsoft.com with your Microsoft account, enter the 25-character code, and then select “Next”. To create a new Microsoft account or to read full terms and conditions (which may change without notice), go to microsoft.com/cardterms.
Once your 3 months are up, your Xbox Game Pass Ultimate Subscription offer will end and won’t be automatically renewed.