Living in the UAE means staying connected is more than just a luxury – it’s essential for both work and family life. Having served UAE residents for over a decade, we’ve developed our DU Home Wireless Plans to tackle the real challenges that local internet users face daily.
Our network engineers have carefully mapped coverage across the UAE’s unique urban landscape, from the towering skyscrapers of Dubai to the residential communities of Abu Dhabi. We understand the frustration of weak signals in high-rise buildings or connection drops during peak evening hours – that’s why our infrastructure is built with multiple backup systems and the latest wireless technology.
We’ve made the switch to DU Home Wireless simple: free professional installation, transparent pricing with no hidden fees, and real 24/7 technical support from our UAE-based team. Because we believe reliable internet shouldn’t be complicated.
DU Home Wireless brings next-generation internet connectivity to UAE homes through a unique combination of fiber optic backbone and advanced wireless technology.
Unlike traditional fixed-line services, our solution delivers premium internet speeds of up to 1 Gbps directly to your home without complex cable installations.Our network, maintaining a consistent 99.9% uptime, ensures your connection stays strong even during peak hours when your neighbors are all online.
Our extensive coverage spans major residential areas across Dubai and Abu Dhabi, from Business Bay to Arabian Ranches, and from Al Reem Island to Khalifa City. What truly sets us apart is our rapid installation process – while others take days for setup, DU Home Wireless gets you connected within hours.
This quick deployment doesn’t compromise on quality; our smart network continuously optimizes your connection based on usage patterns, while built-in security protocols keep your family’s digital activities safe and private.
Installing your DU Home Wireless connection is designed to be seamless and hassle-free. Here’s how the process works
Get Started: Visit myduinternet.ae or call us to pick the Home Wireless plan that suits you and request the service.
Confirmation: Once we receive your request, we’ll confirm your details and process your order online.
Set a Time: A DU delivery representative will contact you within 24 hours to arrange a convenient delivery time.
Easy Booking: You’ll usually get a WhatsApp message from the delivery team to confirm your appointment.
Documents Needed: Keep these ready for a hassle-free setup:
Your Emirates ID (for biometric verification).
Stay Available: Don’t miss the delivery person’s call. Stay in touch once your order is out for delivery.
Quick Setup: You’ll receive a box with a 5G router and a 5G SIM card. Insert the SIM as directed, plug in the router, and wait 2-3 minutes. Once all lights are on, you’re good to go! (Avoid changing the password right away.)
Help Anytime: DU provides 24/7 customer support for any questions or issues after installation.
Reach us via live chat or call 800155.
DU Home Wireless is a high-speed internet service designed to work without the need for a fixed landline. It provides a plug-and-play router with unlimited data, offering a reliable connection for all your home needs.
After subscribing, DU provides a router equipped with a data SIM card. Simply plug it in, and the router connects to DU's network, delivering internet access throughout your home.
DU Home Wireless is versatile, supporting activities like video streaming, online gaming, virtual reality, social media, and office work. It’s ideal for both entertainment and productivity.
Yes, the router supports multiple devices simultaneously. For the best experience, DU recommends limiting large screens to four for plans like Home Wireless Plus and Entertainment.
Speeds may vary due to weather, building interference, or network capacity. Placing the router near a window and away from obstructions ensures optimal performance.
Yes, you can. Insert the DU SIM card into your compatible router and follow the manufacturer’s setup instructions.
The Internet Calling Pack enables unlimited voice and video calls through apps like BOTIM and C’ME. All new DU Home Wireless subscribers automatically receive this feature.
Use the DU App or My Account portal to activate complimentary subscriptions for services like Disney+, Amazon Prime, and OSN+. Navigate to “Streaming Offers” to redeem them.
The complimentary subscriptions to services like Disney+ and OSN+ end after 12 months. To continue, you must renew directly with the providers at standard rates.
Since our inception in 2006, we’ve worked tirelessly to enhance and expand our services. From the very beginning, our mission has been to add life to life, offering mobile, fixed services, broadband connectivity, and IPTV solutions to homes and businesses across the UAE.
© Copyright 2025 MyDUInternet. All rights reserved | Developed and Managed by SiteMova
Home Wireless Plans: Get 30% OFF – NOW 229 AED/month ( Was 299 AED ) ⚡ Business Wireless Plans: Enjoy 30% OFF – NOW 279 AED/month (was 399 AED)! ⚡Save 35% on Home Fiber Plans – Enjoy Ultra-Fast Internet Today! ⚡ 24/7 Support on WhatsApp: +971522761179 | Act Now!
What is du Home Wireless?
Home Wireless plans are our new range of Home Plans, that offer instant connectivity, unlimited data, and premium entertainment so you can enjoy instant, plug-and-play high-quality internet.
Where does this service work?
This service has limited mobility. Once the device is activated, your home location will be assigned as the first usage location and will only work there. If you decide to move or shift locations, you will have to ask us to unlock it so your Home Wireless can be reassigned to your new location.
What kind of router do I get with this plan?
What happens if I don’t have 5G?
It will automatically connect to 4 G.
Is a Landline required for a home wireless connection?
No, it’s not.
How does this service work?
As a new Home Wireless customer, you’ll receive a router for internet connection at the time of your service application. It will include a Data SIM with unlimited data.
What type of internet activities does the Home Wireless Plan support?
It supports the following internet activities, depending on the plan you get:
Can I connect with more than one device at the same time?
Yes, you can. Ideally, the average number of connected devices shouldn’t exceed 4 large screens on our Home Wireless Plus and Home Wireless Entertainment Plans.
Will I always get a consistent speed?
Internet speed is not guaranteed. Individual results will vary as they might be affected by many factors such as the weather, interference from buildings, and network capacity. The areas where you’ll get the best coverage experience are the following:
Will I be able to bring my router?
Yes, you have the option to use your router.
To connect, check the steps below:
How long is the Home Wireless offer available?
This is a limited-time offer and will expire end of June.
If I need to cancel my contract early, what fees will I incur?
In case you decide to terminate your contract before the end of your contract duration, you will be charged:
How do I redeem my free video content subscriptions on the Home Wireless Entertainment plan?
To redeem your 12-month subscriptions for Disney+, OSN+, Amazon Prime, and Shahid VIP, please follow these steps:
How many du Home Wireless plans can I acquire?
You can get up to two du Home Wireless plans per Emirates ID.
How do I redeem my free video and gaming content subscriptions?
If you are on Home Wireless Entertainment or Home Wireless Gaming plans, to redeem your 12-month content subscriptions, please follow these steps:
How does the Home Wireless Gaming Plan support gaming?
What is the online exclusive discount offer on Home Wireless plans?
When you subscribe to Home Wireless Entertainment and Home Wireless Gaming plans, you save 20% as follows:
Please note that the offer is only available for new customers exclusively through our online channel.
How will the Home Wireless Plans discount offer apply?
What is the Disney+ Offer?
Disney+ is the streaming home of Disney, Pixar, Marvel, Star Wars, National Geographic plus general entertainment from Star. With hit movies, new originals and exclusive series, Disney+ offers unmissable entertainment at your fingertips. We are offering the Disney+ service for 12 months on us with select plans.
Eligible plans include:
How can I subscribe to the Disney+ Offer?
Activation Process:
Note: While registering, the number you use for activation must be unique and it must not have been previously used to register as part of a du offer with a Disney+ subscription.
The number can be a du number or from any other UAE provider.
How will I know when my Disney+ offer subscription is active?
After completing the previous steps, launch the Disney+ application on your device and enter your registered mobile number. You will receive an OTP the first time you log in. You will also receive an SMS confirming that the activation has been successful.
What happens to my Disney+ offer account if I change my mobile carrier or plan?
If you change your carrier or switch to a plan that does not include Disney+, your subscription will be automatically cancelled.
When can I start enjoying my Disney+ benefits?
You can start using the Disney+ service as soon as your eligible du plan is active, and you have activated your Disney+ subscription.
What’s Amazon Prime?
With Prime, you can enjoy a fast and free delivery, great entertainment, exclusive early access to deals and much more.
What’s the Amazon Prime offer?
If you’re a new du Home customer, with a subscription to one of the below, you’ll enjoy Amazon Prime for 12 months on us.
How can I subscribe to the Amazon Prime offer?
Your offer eligibility will depend on the plan that you have subscribed to. Eligibility details can be found in the du App.
Please note that for du Home subscriptions, your registration should be done while you’re on our network. After registration, you can access all Amazon Prime benefits through any network operator.
How will I know when my subscription is active?
You’ll receive a confirmation email from Amazon with a successful activation status on your account. The email will contain information on how to manage your account.
What is the eligible plan for the free Amazon Prime subscriptions?
The eligible plan for Amazon Prime subscriptions is Home Wireless Entertainment and Gaming.
Who is eligible for the OSN+ offer?
New customers on select plans are eligible. The plans are the following:
How can I subscribe to OSN+?
To subscribe to Home Wireless Entertainment, follow these steps:
How long is the OSN+ voucher valid for?
The voucher is valid for 90 days.
How long is the OSN+ offer valid for?
The offer is valid for 1 year from the date of your plan’s activation. After this, your offer will expire.
What happens if I leave du?
Your OSN+ offer will stop on the same date.
What if I’m an existing (paying) OSN+ customer?
If you’re an existing OSN+ customer, you can register a new email address to enjoy this benefit.
What happens to my offer if I change my mobile carrier or plan?
If you change your carrier or switch to a plan that does not include OSN+, your subscription will be automatically cancelled.
How do I cancel my OSN+ subscription for mobile?
Once you cancel your plan, your subscription will also be cancelled.
When can I start enjoying my OSN+ offer?
You can start using OSN+ as soon as your plan is active, and you will get a confirmation email from us for the same.
Can I use my OSN+ offer outside the UAE?
OSN+ is only available inside the UAE.
We are offering Shahid VIP for 12 months on us with select plans.
Eligible plans include:
How many entertainment offers am I eligible for?
Your offer eligibility will depend on the plan that you have subscribed to. Eligibility details can be found in the du App.
How can I subscribe to the offer?
Activation Process:
How will I know when my subscription is active?
After completing the previous steps, launch the Shahid application on your device, enter your credentials (username/ password) then start watching.
What happens to my offer if I change my mobile carrier or plan?
If you change your carrier or switch to a plan that does not include Shahid, your subscription will automatically get cancelled.
When can I start enjoying my Shahid offer?
You can start using the service as soon as your eligible du plan is active, and you have activated your subscription.
Can I use my account outside of the UAE?
Yes, however, you can only redeem the voucher in the UAE.
If I am an existing du customer, can I upgrade to a plan that has Shahid?
This offer is only for new customers.
Will I get notified when my 12-month complimentary subscription is over?
Yes, you will be notified once your 12-month subscription ends.
What happens after the complimentary 12-month offer period?
Once your promotional offer ends, you can continue with your subscription by paying the monthly or annual subscription price at the time (currently AED 39.99/month for Shahid VIP and 59.99/month for Shahid VIP | Sports via shahid.mbc.net). If not, your subscription will automatically end.
Alternatively, you can upgrade to an eligible plan and get another 12 months on us.
What if a customer downgrades to an ineligible mobile rate plan after availing the Shahid offer?
If you downgrade to an ineligible plan, your subscription will be cancelled.
What is the Xbox Game Pass Ultimate Subscription?
Xbox Game Pass Ultimate gives players access to an online console multiplayer network. It offers a select collection of games to play with friends around the world on Xbox Series X|S and Xbox One consoles and Special Member deals.
Play on: Xbox Series X|S, Xbox One, Windows 10/11 with updates (excludes S Mode and ARM).
Some game titles are only playable on Xbox consoles. See xbox.com/xbox-game-pass/games for titles and platforms. Requires: Download(s), apps, significant storage, broadband (fees may apply), and a Microsoft account.
Who is eligible for the Xbox Game Pass Ultimate Subscription offer?
New customers on Home Wireless Gaming will be eligible for 3 months.
How can I subscribe to the Xbox Game Pass Ultimate Subscription?
To subscribe to Xbox Game Pass Ultimate Subscription, follow these steps:
When can I start enjoying the Xbox Game Pass Ultimate Subscription benefits?
You can start using the Xbox Game Pass Ultimate Subscription as soon as your eligible du plan is active and you have activated your Xbox Game Pass Ultimate Subscription.
If I’m an existing du customer, can I upgrade to a plan that has Xbox Game Pass Ultimate Subscription?
Yes, if you upgrade to an eligible plan, you will enjoy the same benefits.
What if a customer downgrades to an ineligible mobile rate plan after availing the Xbox Game Pass Ultimate Subscription offer?
If you downgrade to an ineligible plan, your Xbox Game Pass Ultimate Subscription will be cancelled.
How do I cancel my Xbox Game Pass Ultimate Subscription?
Once you cancel your plan, your subscription will also be cancelled automatically.
How long is the Xbox Game Pass Ultimate Subscription valid for?
The offer is valid for 1 year from your plan’s activation date. After this, your offer will expire.
What happens if I terminate my contract before the contract period?
Your Xbox Game Pass Ultimate Subscription will stop on the same date.
What if I’m an existing Xbox Game Pass Ultimate Subscription customer?
If you’re an existing Xbox Game Pass Ultimate customer, you can continue using your registered email address to enjoy this benefit.
See xbox.com/subscriptionterms. Games, features, and services vary over time, by region/ platform, and maybe retired. If a game is removed from the catalogue, you must buy the game to continue using purchased in-game content. For existing Game Pass Ultimate members, this Core code will convert to Ultimate using a conversion ratio; conversions are final. Except as required by law, codes are non-refundable.
What is the Viu Offer?
We are offering Viu Premium for 12 months with select plans.
Eligible plans include:
How can I subscribe to the offer?
Activation process:
How will I know when my subscription is active?
After completing the previous steps, launch the Viu application on your device, enter your credentials (username/password) and start watching.
What happens to my offer if I change my mobile carrier or plan?
If you change your carrier or switch to a plan that does not include the offer, your subscription will automatically get cancelled.
When can I start enjoying my complimentary 12-month subscription?
You can start using your service as soon as your eligible du plan is active, and your subscription is activated.
Can I use my account outside of the UAE?
The subscription is only available to use in the UAE.
If I am an existing du customer, can I upgrade to a plan with this offer?
This offer is only for new customers.
Will I get notified when my 12-month complimentary subscription is over?
Yes, you will be notified once your 12-month subscription ends.
What happens after the complimentary 12-month offer period?
Once your promotional offer ends, you can continue with your subscription by paying the monthly or annual subscription price at the time. If not, your subscription will automatically end.
What if a customer downgrades to an ineligible mobile rate plan after availing the offer?
If you downgrade to an ineligible plan, your subscription will be cancelled.
What is the Anghami offer?
We are offering a complimentary subscription to Anghami Plus for 12 months with select plans.
Eligible plans include:
How can I subscribe to the offer?
Activation process:
How will I know when my subscription is active?
Your subscription will be active once you complete the previous steps. Launch the Anghami application on your device, enter your credentials (username/password) and then enjoy.
What happens to my offer if I change my mobile carrier or plan?
If you change your carrier or switch to a plan that does not include the offer, your subscription will automatically get cancelled.
When can I start enjoying my complimentary 12-month subscription?
You can start using the service as soon as your eligible plan is active, and you have activated your subscription.
Can I use my account outside of the UAE?
Yes, you can use the service outside the UAE.
If I am an existing du customer, can I upgrade to a plan that has this offer?
This offer is only for new customers.
Will I get notified when my 12-month complimentary subscription is over?
Yes, you will be notified once your 12-month subscription ends.
What happens after the complimentary 12-month offer period?
Once your promotional offer ends, you can continue with your subscription by paying the monthly or annual subscription price at the time. If not, your subscription will automatically end.
What if a customer downgrades to an ineligible mobile rate plan after availing of the offer?
If you downgrade to an ineligible plan, your subscription will be cancelled.
What is the Yango Play offer?
We are offering Yango Play for 12 months on us with select Home plans.
Eligible plans* include:
How many offers am I eligible for?
Your offer eligibility will depend on the plan that you have subscribed to. Eligibility details can be found in the du App under the ‘My Favourites’ section.
How can I subscribe to the offer?
Activation Process:
How will I know when my subscription is active?
After completing the previous steps, launch the Yango Play application on your device, enter your credentials (username/password), and then start watching.
What happens to my offer if I change my mobile carrier or plan?
If you change your carrier or switch to a plan that does not include the offer, your subscription will automatically be cancelled.
When can I start enjoying my complimentary 12-month subscription?
You can start using the service as soon as your eligible du plan is active and you have activated your subscription.
Can I use my account outside of the UAE?
Yes, you can use your subscription outside the UAE.
If I am an existing du customer, can I upgrade to a plan that has this offer?
This offer is only for new customers.
Will I be notified when my 12-month complimentary subscription is over?
Yes, you will be notified once your 12-month subscription ends.
What happens after the complimentary 12-month offer period?
Once your promotional offer ends, you can continue with your subscription by paying the monthly or annual subscription price at the time. If not, your subscription will automatically end.
What if a customer downgrades to an ineligible mobile rate plan after availing the offer?
If you downgrade to an ineligible plan, your subscription will be cancelled.
What is the Shemaroo Offer?
We are offering Shemaroo for 12 months on us with select Home plans. Eligible plans* include: – Home Basic – Home Advanced – Home Ultimate – Home Wireless Entertainment – Home Wireless Gaming.
How many offers am I eligible for?
Your offer eligibility will depend on the plan that you have subscribed to. Eligibility details can be found in the du App under the ‘My Favourites’ section.
How can I subscribe to the offer?
Activation Process:
How will I know when my subscription is active?
After successfully completing the previous steps, launch the Shemaroo application on your device, enter your credentials (username/password), then start watching.
What happens to my offer if I change my mobile carrier or plan?
If you change your carrier or switch to a plan that does not include the offer, your subscription will automatically be cancelled.
When can I start enjoying my complimentary 12-month subscription?
You can start using the service as soon as your eligible du plan is active, and you have activated your subscription.
Can I use my account outside of the UAE?
You can only use your subscription in the UAE.
If I am an existing du customer, can I upgrade to a plan that has this offer?
This offer is only for new customers.
Will I get notified when my 12-month complimentary subscription is over?
Yes, you will be notified once your 12-month subscription ends.
What happens after the complimentary 12-month offer period?
Once your promotional offer ends, you can continue with your subscription by paying the monthly or annual subscription price at the time. If not, your subscription will automatically end.
What if a customer downgrades to an ineligible mobile rate plan after availing the offer?
If you downgrade to an ineligible plan, your subscription will be cancelled.
Are there any activation fees or deposits?
As a limited-time offer, new customers can enjoy no deposits or activation fees.
If I need to cancel my contract early, what fees will I be charged?
If you decide to terminate your contract before the end of your contract duration, you will be charged with:
Important:
When will I receive my bill (What are the bill cycles)?
We dispatch your bill based on 3 billing cycles:
How can I get help with any inquiries?
You can get help through the du App or by dialling 155.
Fair Usage policy
You can exit your service contract within a maximum period of 7 days from the date of activation without any early termination fees if the service was mis-sold or if du did not comply with the service’s Terms and Conditions.
The Fair Usage policy will not be applied on the service during the promotional period.
